Shipping, Return and Refund Policy

Acceptance and Modification of this Policy.

This Shipping, Return and Refund Policy (this “Policy”), together with our Terms of Service and our Privacy Policy, each as posted on the Site, governs your purchase of any of our products (the “Products”) through https://fishkill.co or any other website, mobile site, social media page or other interactive page (including, but not limited to, any Facebook, Instagram, X, TikTok or YouTube page) created, owned and/or operated, now or in the future, by FSHKILL, Inc. or its affiliated companies (collectively, “Fishkill,” “we,” “us” or “our”) (each such website, mobile site and page, individually and collectively, the “Site”). Capitalized terms used but not defined in this Policy have the meanings given to them in our Terms of Service. By accessing, browsing or using the Site, you acknowledge that you have read, understood and accepted this Policy, as amended from time to time. If you do not agree to this Policy, please do not purchase Products on the Site.

We reserve the right, in our discretion, to change, modify, add to or remove any portion of this Policy at any time. If we modify this Policy, we will post the updated version on the Site, and if we make material changes, we will provide reasonable advance notice by email or on the Site. Any changes will apply only to orders placed after the updated Policy is posted, and the version of this Policy in effect when you place an order will govern that order. It is your responsibility to review this Policy periodically, and if at any time you find this Policy unacceptable, you should stop using the Site.

Shipping.

Fishkill currently ships only to addresses within the United States and only via United States Postal Service (“USPS”) standard service. Applicable shipping charges, which are based on USPS standard service rates, will be disclosed to you before you complete your purchase. Unless a different time is stated when you place your order, if the ordered Products are in stock, we will ship your order within fifteen (15) days, excluding federal holidays, after we receive your completed order. Delivery dates stated in any order confirmation are estimates only and are based on USPS standard service delivery times. If we are unable to ship your order within the stated time (or, if no time is stated, within fifteen (15) days, excluding federal holidays), including because ordered Products are out of stock, we will notify you of the delay and of a revised shipping date (or, if we cannot provide one, that we are unable to estimate the length of the delay) and give you the option, at no cost to you, to cancel your order. If you cancel, or if we cancel an order we are unable to ship, we will promptly refund the amount paid for the unshipped Products to your original method of payment. Once your order has been processed, Fishkill cannot modify and/or expedite it. Because our Products are perishable, please inspect the Products promptly upon delivery, follow all storage instructions and do not consume any Product that appears damaged, spoiled or improperly stored. If your order is lost in transit or does not arrive, please contact us at inquiry@fishkill.co within ten (10) days after the estimated delivery date, and we will, at our option, replace the affected Products or refund the amount paid for them. Except as set forth in this Section 2 or as required by applicable law, Fishkill shall not be liable for delays in delivery, and Fishkill shall not be responsible for Products that are left unattended, spoil or are damaged after delivery to the shipping address you provided.

Returns and Refunds.

1. Defective or Damaged Products. For food safety reasons, Fishkill does not accept returns of Products that are not defective or damaged, and all sales of such Products are final. If you demonstrate to Fishkill’s reasonable satisfaction that a Product you received was defective or damaged upon delivery, Fishkill will, at your election, replace that Product or refund the full purchase price paid for it, including any associated shipping charges. To the fullest extent permitted by applicable law, such replacement or refund is Fishkill’s sole obligation, and your exclusive remedy, for any defective or damaged Product. Please do not return perishable Products unless we ask you to do so, and if we request such a return, we will provide instructions and pay the return shipping costs, and you should send the Product to: Attn: FSHKILL, Inc., 1390 West Evans Ave 2F, Denver, CO 80223. Fishkill shall have no liability for defects or damage resulting from (i) changes or modifications made by you or a third party or (ii) improper use, handling or storage of the Products after delivery, including failure to follow storage instructions.
2. Refund Procedure. Once we receive your refund request, Fishkill will email you to confirm receipt and, after reviewing your request, will notify you whether your refund has been approved or rejected. Approved refunds will be credited to your original method of payment within seven (7) business days after our approval email. We do not charge restocking or other fees on refunds. If you haven’t received a refund yet, check your bank account and contact your credit card company, as it may take some time before the refund is posted to your account. If you have not received your refund after checking with your bank or credit card company, please contact us at inquiry@fishkill.co. Products purchased on sale or with a promotional discount are eligible for replacement or refund only if they are defective or damaged, and any refund will be limited to the amount you actually paid. Notwithstanding anything to the contrary in this Policy, Fishkill may refuse any refund request if Fishkill reasonably determines that you purchased the Products for resale, or that you are promoting, marketing, advertising, offering to sell or selling any Fishkill Products on or through any online marketplace or service (e.g., eBay, Amazon Marketplace or similar websites) or otherwise without Fishkill’s prior written consent.
3. Refund Requirements. To be eligible for a replacement or refund, you must submit your request by email to inquiry@fishkill.co within seven (7) days after the date your order is delivered. Your request must include (i) your order number or other proof of purchase from the Site, (ii) a written explanation of the issue and (iii) photographs of the defective or damaged Products, including the packaging and any lot code or best-by date. Please keep any unused portion of the affected Products and their packaging until your request has been resolved, as we may ask for additional information. Refunds are available only for purchases made directly on the Site, and Products purchased from other retailers are subject to those retailers’ policies. Fishkill will not issue a replacement or refund unless all of the requirements of this Section 3 have been met.

Autoship Orders.

If you participate in Autoship, each Autoship Order is subject to this Policy. You may cancel, pause or change Autoship at any time as described in our Terms of Service, and cancellation will apply to all Autoship Orders that have not yet left our distribution center.

Contact Us.

Questions about this Policy may be sent to inquiry@fishkill.co or to FSHKILL, Inc., 239 W 20th Street, #15, New York, NY 10011. You are entitled to a written copy of this Policy upon request by emailing inquiry@fishkill.co.

Last Updated: October 16, 2026